AI Customer Support Agent
D2C E-Commerce Brand — Multi-turn conversational AI agent that resolves 78% of customer queries autonomously, cutting support costs by 65%.
The Problem
Support was drowning in repetitive queries — order status, returns, and product questions consumed 70% of agent time, driving up headcount costs while complex issues that genuinely needed a human sat in the queue.
Our Solution
Built a fully autonomous customer support agent using LangChain and GPT-4 with tool use, memory, and escalation logic. The agent handles order tracking, returns, product queries, and complaints without human intervention.
Stack
Technologies Used
Outcome
What We Delivered
Within eight weeks of launch the agent was resolving the majority of inbound queries autonomously, freeing the human team to focus on complex escalations — while satisfaction scores climbed instead of dropping.
Key Results
- 78% autonomous query resolution
- 65% reduction in support costs
- 24/7 availability with < 3s response time
- NPS score increased by 22 points
Ready to achieve results like these?
Tell us about your challenge and we will design a solution around your specific requirements.